Privacy Policy
Celestial Harbours ("we", "us", or "our") operates our online platform, showcasing luxury yacht services and facilitating bookings. We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our site and services.
Information We Collect
We collect various types of information to provide and improve our luxury yacht charter, sales, and management services.
- Personal Data You Provide: This includes information you provide when inquiring about our services, requesting a quote, making a booking, or registering for an account. Examples include your name, email address, phone number, physical address, passport details (for charter agreements), payment information, and specific preferences for your bespoke cruising experiences.
- Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
How We Use Your Information
We use the collected data for various purposes, primarily to provide and enhance our luxury yacht services:
- To provide and maintain our services, including facilitating luxury yacht charters, new yacht sales, and pre-owned yacht brokerage.
- To process your bookings and manage your yacht charter or purchase.
- To provide customer support and respond to your inquiries.
- To send you updates, confirmations, and administrative notices related to your services.
- To personalize your experience and offer bespoke cruising experiences tailored to your preferences.
- To improve our site and services, develop new offerings, and conduct data analysis.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations, such as maintaining records for yacht ownership or charter regulations.
Disclosure of Your Information
We may disclose your personal data in the following situations:
- With Service Providers: We may share your data with third-party companies and individuals who assist us in providing and improving our services (e.g., payment processors, yacht management partners, IT support). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- For Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- To Protect Rights: To protect the rights, property, or safety of Celestial Harbours, our customers, or the public.
Security of Data
The security of your data is paramount to us. We implement robust technical and organizational measures to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:
- The right to access, update or delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
To exercise any of these rights, please contact us at the address provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By post: 8 Brani Drive, Singapore, 099422, Singapore